Shipping policy

 

UK: Standard and Tracked Shipping (Free Standard Delivery Over £20, Free Tracked Delivery Over £50).

US: International Tracked Delivery Available. 

EU: Currently Closed.

Rest of World: International Tracked Shipping Available.

 

Please note that due to any holidays, there may be delays in shipping.

Most products are usually shipped within 1-3 business days unless otherwise noted. Anything custom made could take a little longer to process. As a small business, if we are away and unable to ship, we will leave a shop announcement and ship as soon as we return.

Buyers are responsible for making sure the shipping address is correct. Packages cannot be rerouted or refunded due to an incorrect address.

Buyers are responsible for making sure the address provided is a safe and reliable address. Most packages are sent untracked. Please upgrade to tracked shipping to ensure more reliable delivery and replacement if lost.

Packages Lost:

Once a package is sent, we are not responsible for delays due to the carrier. Orders suspected to be "lost" or "stolen" may be replaced or refunded after an investigation by the carrier. All items are packaged and sent with care. If a package is delivered damaged, send a photo of the damage to the item and the packaging and we can issue you a replacement where possible. Where untracked shipping is chosen, we cannot be responsible for lost items, please upgrade to tracked shipping for free replacement when lost.

For International Shoppers: Currently, our website ships within the UK and Worldwide excluding EU countries and members.

For US Shoppers: Please be aware that regardless of value, your order may have import duties plus carrier or customs processing fees (typically $10–$30). It is the responsibility of the buyer to cover these fees. Check with your local postal carriers to see how these tariff changes may affect you. (as of August 2025)

Returns

Returns are accepted. Please see our Refunds and Returns Policy for further information.